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Quality Assurance Manager - HKL

Company Name:
Dematic
Quality Assurance Manager - HKL
Functional Area QC - Quality
Location GA_Griffin
Req ID 47703 Job Type Regular
Job Time Full-Time
Experience Level Senior Level
Required Education Bachelors Degree or equivalent experience
Required Travel 5%
Company Description
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $1.3 billion.
Job Description
HK Logistics LLC, a Dematic Company, has an immediate need at its Griffin, GA facility for a Quality Assurance Manager 2. The business title is Quality Manager 2. The successful candidate will plan and coordinate all aspects of quality assurance activities, accommodate requests for quality support from site group and communicate policies and procedures in support of the business. Act as the subject matter expert regarding quality and governmental regulations for site group. Act as the primary quality assurance customer contact.
- Manage (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements.
- Coordinate ISO registration and other compliance activities.
- To develop and analyze information and product specifications to determine standards and policies.
- Establish, maintain and continually improve the overall quality system.
- Provide leadership of key regulatory, customer and 3rd party audits.
- Develop and implement quality-related training programs for management, field operations and QA associates.
- Track quality assurance metrics for the organization.
- Develop, distribute and maintain regular management reports.
- Work in concert with Continuous Improvement team to focus/direct CIP activities/workshops.
- Act as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the account team as appropriate.
- Act as primary advisory to the operations management team on QA issues/initiaties (e.g. problem solving, identification and escalation of significant QA issues).
- Comply with ISO Quality Policy, Quality Objectives, Procedures, and Work Instructions as they related to your duties and responsibilities.
Job Family Responsibilities:
Participates in writing and updating process documentation in conjunction with the Business Process Owner (BPO)/Sub Process Owner (SPO) process teams. Participates in deploying and improving processes, including consulting to process teams and to barrier removal teams. Participates in semi-complex metric collection plans and executing those plans. metric collection plans and executing those plans. Participates in setting process metric goals in partnership with the project lead, business segment head, and QP Manager. Participates in process measurement initiatives, including scorecards and other metrics, which can also be used to drive process improvements.
Key Responsibilities:
Oversees the day-to-day operations of the group to ensure a smooth workflow. Impact of decisions on business operations is direct and moderate. May develop departmental budgets. Performs work in compliance with established procedures and/or protocols. Identifies resource needs and suggests justification. Troubleshoots and resolves semi-complex problems.
Education:
Typically Bachelor''s Degree or equivalent experience.
Knowledge and Experience:
Demonstrates a knowledge of fundamental concepts, practices, and procedures for supervised work group(s). Demonstrates understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary action. Typically 3-5 years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Direction of Others:
Typically supervises hourly and/or non-exempt administrative or technical employees.
Key Working Relationships:
Frequent inter-organizational and external contacts.
General Requirements
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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